Shipping Policy

Last Updated: September 12, 2026

Thank you for shopping with Dovaari. We are committed to making your shopping experience as simple and transparent as possible.

Because Dovaari operates using a dropshipping model, some orders may be shipped directly from our third-party suppliers and fulfillment partners. This allows us to offer a wide range of products while shipping orders directly to our customers.

Please review the information below before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday and do not include weekends or public holidays.

During periods of high order volume, holidays, promotions, or unexpected supplier delays, processing may take longer than usual.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

2. Estimated Delivery Times

Our estimated delivery times are:

Delivery estimates begin after your order has been processed and shipped.

Please note: These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on your location, shipping carrier, customs processing, supplier processing times, and other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the products in your order, destination, and available shipping methods.

From time to time, Dovaari may offer free shipping promotions or discounted shipping. Any applicable promotion will be clearly displayed during checkout.

4. Order Tracking

When tracking information is available, you will receive a shipping confirmation email containing your tracking number.

You can use the tracking number provided by the carrier to monitor your shipment.

Please allow 2–5 business days after receiving your tracking number for tracking information to appear in the carrier's system.

If tracking information has not updated for several days, your package may still be moving through the carrier's network.

5. Multiple Packages

If your order contains multiple products, your items may be shipped separately.

This can happen because products may be fulfilled by different suppliers or warehouses.

As a result, you may receive multiple packages and separate tracking numbers for a single order.

You will not be charged additional shipping fees simply because your order is divided into multiple shipments, unless additional charges were specifically disclosed at checkout.

6. International Shipping

Dovaari may ship products to customers in various countries.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Dovaari does not control customs authorities and cannot guarantee how long an international shipment will remain in customs.

Customers are responsible for ensuring that products ordered from Dovaari can legally be imported into their country.

7. Customs Delays

International shipments may be delayed by customs inspections or other government procedures.

Customs delays are outside Dovaari's control and are not included in our estimated delivery times.

If a package is held by customs, the customer may be required to provide additional information or pay applicable duties or taxes before delivery can occur.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

• Full name;
• Street address;
• Apartment, unit, or suite number;
• City;
• State or province;
• Postal/ZIP code;
• Country;
• Phone number, when required.

If you notice an error in your shipping address, contact us as soon as possible at support@dovaari.com

We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee that changes will be possible after an order has entered processing.

9. Incorrect or Undeliverable Addresses

If an order is returned to us, our supplier, or the shipping carrier because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the customer requests reshipment.

Depending on the circumstances, a refund may be available in accordance with our Return & Refund Policy and applicable law.

10. Lost or Delayed Packages

If your order has not arrived within a reasonable period after the estimated delivery window, please contact us at support@dovaari.com

We may ask you to provide your order number and tracking information so that we can investigate the shipment.

Shipping delays may occur due to:

• Carrier disruptions;
• Severe weather;
• Customs processing;
• Holidays;
• High shipping volumes;
• Supplier delays;
• Transportation disruptions;
• Incorrect address information;
• Events beyond our reasonable control.

We will make reasonable efforts to assist you with delayed shipments.

11. Packages Marked as Delivered

If the carrier's tracking information states that your package was delivered but you cannot locate it, please:

1. Check around your property and any designated delivery locations.
2. Ask household members, neighbors, or building management whether they received it.
3. Check with the shipping carrier for additional delivery information.
4. Contact Dovaari at support@dovaari.com if the package still cannot be located.

Dovaari will make reasonable efforts to assist with the investigation.

12. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging.

Contact us at support@dovaari.com as soon as possible and provide:

• Your order number;
• Photographs of the damaged package;
• Photographs of the product;
• A description of the damage.

We will review the claim and determine the appropriate resolution in accordance with our Return & Refund Policy and applicable law.

13. Shipping Restrictions

Some products may not be available for shipment to certain countries, regions, territories, or addresses because of supplier restrictions, carrier limitations, customs regulations, or applicable laws.

If we are unable to ship an ordered product to your location, we may contact you to arrange an alternative solution or refund the affected item.

14. Shipping Estimates and Delivery Guarantees

All delivery times displayed on Dovaari are estimates unless specifically identified as guaranteed.

Dovaari does not guarantee that an order will arrive by a particular date unless we expressly provide a delivery guarantee.

Estimated delivery times may change due to circumstances outside our reasonable control.

Nothing in this Shipping Policy limits any rights or remedies you may have under applicable consumer-protection laws.

15. Shipping Policy Changes

Dovaari reserves the right to update or modify this Shipping Policy at any time.

Changes will become effective when the updated policy is posted on our website.

We encourage customers to review this page periodically for the latest shipping information.

16. Contact Us

If you have questions about shipping, tracking, or your order, please contact us:

Dovaari
Email: support@dovaari.com
Website: www.dovaari.com

Our customer service team will do its best to assist you with your order.